After a fire broke out at an important TV operations center, a series of TV channels stopped broadcasting over the weekend.
The programming for Channel 4 and Channel 5 disappeared for about 25 minutes, but More4, Film4, and the Welsh service S4C were also affected by technical issues.
Viewers were left with a blank screen or a frozen image of the ad instead of the broadcast.
BBC One and BBC Two were unable to broadcast a continuity announcement prior to programs such as: Strictly come to dance..
Staff at the office of Red Bee Media, an “end-to-end” television playout company in western London, evacuated around 7 pm on Saturday night.
It is understood that “fire extinguishing agent” measures have affected the equipment of the company’s offices.
The Channel 4 issue continued until Sunday. Viewers complained that Sunday Branch temporarily disappeared from the screen during a live broadcast while the station was plagued by visual and audio issues on Sunday night.
Sunday Brunch host Tim Lovejoy spoke on the air, adding that “things that shouldn’t have happened continue to happen.”
Channel 4 states that “the focus is on resuming normal service as soon as possible.”
The BBC was able to rely on feeds from Salford to avoid the program going down during prime time on Saturday night.
Broadcasters such as the BBC, Channel 4, ITV, Sky, UKTV and GB News all rely on Red Bee Media to broadcast their shows.
TV critic Scott Bryan said Me: “Many of us rely on streaming TV fixes, but millions of people have been affected by the turmoil.
“The fact that Channel 4 was still having problems on Sunday night shows how serious this outage was. For those who work there, it must have been a fairly stressful weekend.”
Red Bee Media refused to elaborate on the cause of the ongoing technical problem on Sunday night.
The company said: “All staff at the Broadcasting Center in western London have confirmed that they have evacuated safely after the fire extinguishing system was activated.
“As a result of this incident and the automatic safety measures at that time, some services sent from the broadcasting center were interrupted.
“People were able to return to the building when the London Fire Brigade attended the scene and determined that the building was safe.”