Some clients have been successful in the last 18 months, especially those working in the technology sector, while others have been struggling. Therefore, supporting such a wide range of clients in these unprecedented times required a bespoke approach by insurance brokers.
“How we can support them is absolutely important to their survival in terms of how they work,” he said. “We recognize that we have a responsibility to survive these difficult times … so we are always in touch with them because it understands their problems and they face. It is necessary to understand the problem we are doing, and it is also what we have to do. Help us steer their journey. “
read more: Gallagher’s Peter Mathews on the “turbocharged” effect of the Bollington acquisition
He has made it more essential than ever to bring brokers to the forefront and increase visibility of support services, especially during COVID, where restrictions have made it extremely difficult to go out and meet customers. I emphasized that I am. Gallagher’s structure and network of regional offices support this ambition as it helps local presence foster stronger relationships and become part of the landscape of the locale in which the company serves.
Matthews believes that this sets the Group apart from its major competitors and is a value proposition that emphasizes Gallagher’s deep and proactive maintenance.
“It’s our intentional strategy to be the community broker of choice for where we do business,” he said. “We want to support the community not only from a business perspective, but also from a local charity, and the great thing is that every office has its own charity that they support. Is, and [those teams] It’s great to come up with those charities because we want it to be their local cause.
“Actively engage in local projects and communities and work with local business communities [is] It’s a really important part of our business. That’s the part I always want to encourage and grow so that I can continue. If you don’t, you’re really at risk. So, without a doubt, it is one of our key factors for success. “
This year was already a busy year for Matthews and his team after seeing the acquisition of the Borington Wilson Group (Bollington), but talking to the insurance business, he is truly about helping clients navigate. The focus remains on the COVID and hardening market. The insurance market is certainly getting tougher, and Gallagher is very aware that companies already suffering from COVID will be under even greater pressure in the future.
With this in mind, companies have invested heavily in their intermediary capabilities. This has led to more talent onboarding as part of our commitment to investing in the best resources to support our clients. This will be an ongoing focus as far as the rest of 2021 is concerned.
“Another important thing is investing in risk management capabilities. We help our clients manage risk more effectively, and as insurance costs rise, we are less dependent on insurance. We strive to keep it low, “he said. “A good example is cybersecurity. Cyber and related risks are now posted to insurance companies almost every day and have hired about five dozen cybersecurity experts in recent months. increase.”
He explained that there is a real demand for solutions and clients will need more support as they navigate the sector.
“And, of course, in addition to that, we aim to continue to grow organically and through acquisitions,” he added. “Even after the deal with Bollington is over, that doesn’t mean we’ll step into the table and say,’This year is over.’ That growth is a big part of our plan and we are investing more in our people.
“We intend to do more from a development perspective, [supporting] This is my personal passion through a series of programs designed to help my colleagues develop their careers and skill sets. The benchmark is that we want to be the broker of choice as far as our team is concerned, not just our clients. Our ambition is to work for Gallagher and become the broker of choice for those who want to be part of Gallagher’s success story. So there are many things to get done. “