Grofers is a Gurgaon-based online grocery delivery service company founded in 2013. Recently, grocery startups have faced a backlash that they can deliver within 10 minutes. Grofers founder Albinder Dhindsa has issued a statement on Twitter in this regard. “Hello India. I want to chime about the hatred we are getting by delivering groceries in 10 minutes,” Albinder Dinza said in a statement. In response to criticism that Grofers is encouraging employees to drive fast and break traffic rules in time for delivery deadlines, Dhindsa’s statement states: We are a company seeking an inhumane reputation and are at risk of delivering groceries in 10 minutes. ”
“Our partner stores are within 2 km of our customers. There are more than 60 stores in Delhi and more than 30 stores in Gurgaon already. Our stores are so crowded that riders We can deliver 90% of our orders in less than 15 minutes, even if we drive less than 10kmp. Due to our excellent in-store planning and technology, we can pack most orders in less than 2.5 minutes. Our riders Are not willing to deliver orders quickly. They do it at their own pace and rhythm. Rider accidents have been reported in the last two months since they started 10 minutes of grocery delivery. Not done, “read the statement further.
I want to chime about our hatred for delivering groceries in 10 minutes … pic.twitter.com/RNhFvd6ojV
— Albinder Dinza (@albinder) August 28, 2021
Despite the clarification, some netizens do not seem to be convinced. One user said, “Don’t think it’s true. In most cases, the rider will call and mark the order as delivered. Otherwise, Grofers will not deliver it within 15 minutes. Penalize them. They arrive so quickly and drive in a hurry. ”
Don’t think it’s true. In most cases, the rider will call and mark the order as delivered. Otherwise, Grofer will be penalized for delivery within 15 minutes.
They arrive so quickly and drive in a hurry.
(1/2) — Bhanu Pratap Gupta (@ 21Bpgupta) August 29, 2021
Another comment states: “Also, this 2.5 minute package is a bad idea. Your guy packs all the waste and rotten items and just tries to deliver them without even checking it once. Instead of time. , You need to focus on quality. ”
Also, this 2.5 minute package is a bad idea. Your guy packs all the waste and rotten items and just tries to deliver them without even checking it.
Instead of time, you need to focus on quality. — Bhanu Pratap Gupta (@ 21Bpgupta) August 29, 2021
Another questioned the need for a 10-minute delivery.
But why 10 minutes? Customers can wait for a while. Certainly heaven will not fall. Why rush to implement a 10-minute timeline when groceries are not life-saving drugs? @albinder— SUBRAMANIAN (@ Subrama00508199) August 28, 2021
In response to a statement that people are against innovation, one user tweeted: No one is against innovation. If so, not many startups would have made it bigger in India 2. Mathematics is not totaled at 10kmp, it is delivered at 2km in 15 minutes. 3. No one will withdraw you, as evidenced by your success. 4. People are really worried. ”
1. No one opposes innovation.If so, not many startups would have made it bigger in India
2. Mathematics is totaled at 10 km / h and travels a distance of 2 km in 15 minutes.
3. No one will withdraw you, as evidenced by your success.
4. People are really worried 1 / n — Sandesh Goutham (@sandy_goutham) August 29, 2021
And there was this user who praised and expressed concern about the business model of the online delivery service platform.
We also commend our commitment to innovation.
Fear-a long way to success, exploitation is no better than innovation … I hope there is the right check and balance to prevent it from happening. — Priyaranjan Mohanty (@mohantypr) August 28, 2021
This person’s concerns were addressed by Albinder Dinza himself.
Of course, our hearts are in the right place! Also, we live in a free country (employees are 100% free regardless of whether they work with us) and do not participate in slave labor. — Albinder Dhindsa (@albinder) August 28, 2021
This explanation comes after the user tweeted that it took 13 minutes to deliver Grofers. Then the founder of the company replied in a tweet: “Three minutes is too long. I’ll continue to do my best.” This response by Dhindsa led to anger and criticism, which was subsequently removed from his Twitter account.
3 minutes too long. I will continue to do my best in the future. https://t.co/NK5F88l2nQ— Albinder Dinza (@albinder) August 26, 2021