You are not the only one to file a complaint using social media. Almost every company, big or small, uses social media. If you have beef, why not use these channels to solve your problem? Consumer report With this warning, say it’s a good idea: use some common etiquette. In other words, don’t be ashamed on Twitter right away.
Whatever your plate form, try Direct Message first. Companies may know that you can explode them where everyone can see your message, so when you don’t, they may appreciate it.
Moreover, in reality, you can get a faster and more useful response. And there are other benefits to going to the private message route. Consumer report It says it can also help you avoid fraud, as no one but the person in charge of the company can see your complaint, and it’s especially important when dealing with banks and financial services companies.
Next Tip: Make sure you contact and interact with your official corporate account. On Twitter, Facebook, and Instagram, you need to put a checkmark in the blue circle on your real account.
But no matter how angry or frustrated you are, it’s important to be careful not to threaten your company with DM. Remember that there is a person on the other side of the message, and you want that person on your side as they may be able to help solve your problem.
Consumer report We also suggest managing your expectations regarding getting a response. Don’t expect it right away. Instead, give it a day or so.