The man claims he ordered a laptop during the Flipkart sale but got a Ghadi detergent bar instead. Flipkart will not take it back.
The Flipkart Big Billion Day sale is live, with the online store giant in the news for great discounts on a range of products. However, other less than good reasons have also attracted attention, including canceled orders or the delivery of wrong products. One such incident was shared by a student from IIM-Ahmedabad, Yashaswi Sharma, who claimed to have received a packet of Ghadi detergent instead of the laptop he ordered. That’s not all. The worst thing is, according to him, that Flipkart refused to arrange the return of the product. They also did not come up with a resolution for the same. “Flipkart sent detergent instead of a laptop, but their customer service just blames me. Despite CCTV evidence,” he shared in a LinkedIn post.
He also said that Flipkart will not accept the unpackaged package as the item was received and opened after the OTP was shared. According to Flipkart’s “Open-Box” concept, customers should only share the OTP after confirming the correct product they ordered in the presence of the delivery person.
However, Yashaswi’s father did not check the product before receiving it, but there is CCTV evidence of the delivery man leaving without the box being opened. Yashaswi wrote, “He assumed the OTP should be given when the package was received – as usual for prepaid deliveries – so he gave it when the box was delivered.” Later, her father found a set of Ghadi detergent bars instead of the laptop in what appears to be an electronics box. He shared the incident on a professional social media platform hoping the issue will be resolved before taking further action.
He even discussed it with a customer support manager, but was told, “No returns possible. This is our final position. This matter cannot be made any worse.
Important lesson for you
If you plan to order anything from Flipkart or any other e-commerce store, be sure to check the product in the presence of the delivery partner, otherwise it could cost you a lot!