Social media has become an important tool for brands to engage with their customers. I sometimes see food brands such as Swiggy, Zomato, and Dominos interacting with users. Recently, these brands have also become a trend thanks to the hilarious Met Gala memes they shared. However, not all social media interactions by brands are a good idea. Pizza Hut was recently caught in the midst of social media spats with Twitter users. It all started when @ Zohadtweets asked Pizza Hut how many tweets they liked to get free pizza from a popular pizza chain. please look:
(Read again: Free pizza and special cartoons celebrating Mirabai Chanu’s Olympic victory)
“It’s worth a try,” the user wrote in the caption. In the photo he shared, I could see him asking the official handle of Pizza Hut, “How many people like one oversized pizza with six garlic breads and coke?” .. In response, Pizza Hut replied “10,000”. Soon, Twitter user posts exceeded 10k and Pizza Hut agreed to send him a free pizza. However, they said the delivery took two weeks, there was only a big pizza, and there was no oversized option. please look:
Will it take 2 weeks? Is it just big?
Forget it and keep your pizzeria, you don’t want it. This is rude to all who participated. I’m not going to Pizza Hut again. pic.twitter.com/BJBqxllzJq— Zohad (@Zohadtweets) October 2, 2021
Asking him his number and address, they assured him that he would get the pizza within the next two weeks. Twitter users didn’t like this response from Pizza Hut. He said his original request was an oversized pizza, not a big one. Unjustified delays in delivery also frustrated him. “Forget it, keep your Pizza Hut, don’t want it. This is rude to all who participated. I’m not going to Pizza Hut again.”
Later, a volley of tweets was exchanged between the official handle of Pakistan’s Pizza Hut and Twitter user Zohad. please look:
XL has been completely deprecated. Only large is available. I’m sorry, but I should have pointed out earlier. You can’t commit for a shorter period. please do not worry. Available within 2 weeks. — PizzaHutPak (@PizzaHutPak) October 2, 2021
Two big pizzas are not the same as one XL pizza. Two big pizzas = 24 inches, one XL pizza = 15 inches. The offer is the same. Please reply with your address and contact details by tonight. After that, this offer will be invalid. We look forward to welcoming you. I apologize again … — PizzaHutPak (@PizzaHutPak) October 2, 2021
We do not apologize or set deadlines in the same way. The tweet alone made a million impressions on you, and still claimed to be a few inches of kid. This is embarrassing. I don’t want your pizza or anything to do with you, get out of my mention. #pizzahutcancelledhttps://t.co/F1TO9cBNjZ— Zohad (@Zohadtweets) October 2, 2021
(Read again: Pizza Hut delivers pizza to the top of Mount Kilimanjaro: Guinness World Records)
After that, the Twitter debate became a full-fledged controversy. Other users also chimed in their response, asking Pizza Hut to fulfill their promise to provide users with free pizza. It has been pointed out that the pizza chain has won free promotions through all these tweets and could be boycotted if it doesn’t offer free pizza as agreed. please look:
Yes, I agreed with two big pizzas — PizzaHutPak (@PizzaHutPak) October 3, 2021
Why enter Pizza Hut like a 13 year old brother ????? — Aiman | Do men hate acc ???? (@NadeemIman) October 2, 2021
@PizzaHutPak Don’t be pathetic. Send him what you promised until tomorrow. Otherwise boycott.
(Addition: Did you receive a free promotion ????) — Procrastination ¯ _ (tsu) _ / ¯ ???????? (@Bejuttt) October 2, 2021
Finally, this issue seems to have been resolved by Pizza Hut agreeing to offer two large pizzas instead of one oversized pizza. What did you think of the controversy? Please let us know in the comments below.